"Hi, Lou –
Wanted to provide feedback. In short, Ryan was awesome. He was helpful and friendly to everyone, completed a number of tasks and was a big help to me when we had visitors on-site that had questions about our server room and DR site. Ryan also wrapped up the file gathering for our insurance carrier
As always, thank you to StarNet for the support and a special thanks to Ryan.
"Let me just take a moment to thank you and the guys for everything today. Lord knows we all work under stressful, this must be done now, conditions because of the nature of our work. But you continue to exceed my expectations each and every time.
I'm just a small agency IT guy with perhaps a support tier two knowledge base and a lot of experience. But you guys, all, are savior's to me, and the appreciation I feel for all of your help can never be overstated. I just wanted to take a moment to say thank you, from the IT guy that seems to get hit with all the left field sh*t.
I may take some lumps from the bosses for the downtime, but it's easy to do knowing that without your expert help, it would have been much, much worse. Things the bosses will never understand. You keep telling me to let him yell at you because you don't mind. But in my position, you all are the lone gunman's riding out from the setting sun to once more bring peace to the settlement.
I would rather you only felt our appreciation instead of the yelling curses of those who don't understand what it is that you do. And so, I will always stand between you and the bullets that are complaints.
Ride on, lone gunmen. It is we who honor your visit."
A HUGE thank you to Lou. Very few companies make themselves available off hours but this is not the case with Starnet Solutions. We had a problem at 9pm and Lou worked with me till 2am so our systems would be up for our users at 5:30am. That was customer service at its best and one of the many reasons we love Starnet.
Thank you and the whole StarNet team for inviting us to your event and for the goodies :) And Thank you again for stopping to drop off more light-sabers; that was so nice of all of you. We love your service-- you know how to keep a client for life.
"I just wanted to Thank you again for everything StarNet does for Techsource. The events are not the reason we do business with StarNet, but they sure are fun. Most importantly, thank you for understanding what customer service is all about. From one small business to another, it blows my mind how many companies just don't get it."
I just wanted to thank you so much for prioritizing our visit today. Everyone was so very helpful and everything is running GREAT! Thank you for the great customer service and keep up the great work!
Tintri crushed it today. We had a couple of consultants on site to retrieve some Quantum data. They estimated 2-4 hours for the scripts to run.
It took about 10 minutes. We were very happy, the money spent is paying off. The team at StarNet is fantastic!
Great job yesterday! You guys made the whole process so seamless and stress free for us. The team at StarNet is a joy to work with!